Visiting Hours

Effective Immediately     

en Espanol

For your safety, we have implemented the following protective measures

Important Notice on Risk of COVID-19:

At Wyckoff Heights Medical Center, we take very stringent measures and precautions to prevent the spread of infectious diseases including COVID-19 as directed by the CDC and NYSDOH.  We have increased our cleaning/disinfecting frequency using recommended disinfectants that kill COVID-19 and other germs.  All staff are required to wear a face mask at all times and full PPE (personal protective equipment)  when treating patients with possible COVID-19 or its symptoms.   Patients who are positive or suspected of having COVID-19 are separated from patients who do not have COVID-19.  It is important that you know that these stringent measures do not remove all risk and there is still a possibility that you can contract COVID-19 or other communicable disease(s) while you visit you loved ones.

The family’s participation in patient care is important to us.  We are aware that separation of patients from their loved one can cause significant stress and anxiety.  We want to reunite patients with their families…this must be done in a manner safe to patients, families and staff, and to prevent the spread of COVID-19.

  1. All visitors must be pre-identified by the patient.

  2. Name and contact information for visitors, visitor cell phone, the date(s) of their visits, and the name of the patient(s) visited are maintained in an electronic log by the Hospital.

  3. All visitors must present ID when entering our facility. All visitors must wear a visitor badge. To obtain a badge please visit the concierge desk.

  • One visitor over the age of 18 is permitted.
  • Visits are reserved to 2 hours each day between 4 p.m.- 6 p.m.., unless otherwise authorized.
  • Bedside visit is not to exceed 2 hours per day.
  • Upon hospital entry, visitors will undergo symptom and temperature checks.
  1. Visitation will be permitted for COVID-19 patients when a visitor is wearing full PPE and is adhering to all hospital mandated precautions.

  • You will be screened for COVID-19 symptoms and exposure. If your temperature is greater than 99.9 degrees Fahrenheit (37.7 Celsius), or if you report any significant COVID-19 exposure during the prior 14 days, you will not be allowed to visit and be directed to appropriate clinical care.

  • You will be asked if you have recently traveled to any of the restricted States within the last 2 weeks; if so, you will not be allowed to visit.

  • You will be asked to perform hand hygiene with an alcohol-based hand sanitizer then be fitted with (PPE) Personal Protective Equipment (face mask) which must be worn at all times during your visit.

  1. Visitors must wear appropriate personal protective equipment (PPE) for isolation rooms, as recommended by the department and The Centers for Disease Control and prevention (CDC).

  • Visitors will be required to wear a mask while in the facility.

  • Visitor must practice hand hygiene and wash or sanitize their hands when entering and exiting a patient’s room.

  1. Visitors must avoid physical contact, such as hugging, with the patient.

  • Social distancing must be maintained during the visit.

  • Patients undergoing same day procedures may be accompanied to the facility by a companion and that companion may remain with the patient through the initial intake process; and may rejoin the patient for the discharge process.

  • Visitors may not be present during procedures and recovery room (except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability).     

  1. Visitors are not permitted access to hospital pantries – please ask staff for assistance.

  2. Visitors must remain in the patient’s room throughout the visit except when directed by hospital staff to leave for procedures (during which visitors are normally asked to leave the room).

  • Emergency Department, peri-operative and procedural areas: visitors are not permitted.*

  • Outpatient office and clinic appointment: visitors are not permitted.*

  • For the safety of patients, loved ones, and staff, any visitor that does not wear a face mask and other PPE offered by the Hospital and abide by these guidelines will be asked to leave.

*Excludes pediatrics, end of life and patients with an intellectual, developmental or other cognitive disability.

If you fail to comply with this process you will be escorted from the hospital.

We sincerely appreciate your understanding as we work together to keep patient healing our top priority.